We are committed to ensuring that you have the best experience with the Frownies brand. We are pleased to offer you individualized support through our Instagram Messages and Facebook Messenger.

 

RETURN POLICY

If you are not satisfied with your order, you can return products purchased directly from Frownies.com within 30 days of purchase, unless otherwise noted on the individual product page. All returns must be in the original product package and accompanied by the shipping invoice with order number. If you are having an issue with a Frownies’ product purchased from a third-party, please contact the seller directly.

To initiate a return, please contact our Customer Care team at care@frownies.com or 1-800-648-6891. Please note that shipping fees will not be refunded and pre-paid return shipping labels are not provided.

Please address all returns to:
Frownies Guarantee
301 Miamisburg-Centerville Rd
Washington Township OH 45459

Some restrictions may apply. Please note: Shipping Insurance and Gift Cards are not eligible for refunds. Refunds or replacements requested on orders containing a free gift as part of a promotion will be price adjusted, less the retail value of the free gift, at the discretion of the Frownies' Customer Care team. You may review our Terms of Service for full details. Promotional terms and conditions can be found here.

 

DISCLAIMER

The information provided on this website is intended solely for educational purposes and should not be construed as medical or dermatological advice. At Frownies, we recognize that individual skin responses to treatments and skincare products vary. Testimonials shared represent personal experiences and may not reflect the outcomes of all users, as results depend on numerous factors such as consistency, skin type, age, lifestyle, and more.

We strongly recommend consulting with your healthcare provider or dermatologist before incorporating any new skincare regimen, including Frownies products, especially if you have pre-existing medical conditions or specific skincare concerns.

Thank you for prioritizing your health and well-being.